T-Mobile Even More Family Unlimited

Customer Rating: 1.3
by DC -- February 6th 2012 -- Los Angeles, CA

T-Mobile has become a terrible company. I was customer with T-Mobile for 10 years. I had 2 phones and a family plan with T-Mobile. When the contract was up on my phone I decided to get the iphone and switch carriers (since T-Mobile is the only major carrier through which you cannot get the iphone). I was forced to decide between paying $200 for early termination fee on the second phone that I had with T-Mobile or get locked into another 2 year contract with the second phone as I would no longer have a family plan. Every time you switch a plan they lock you into another 2 year contract. I also cancelled my plan because they installed Carrier IQ spyware on my phone -- LA Times article: http://latimesblogs.latimes.com/technology/2011/12/carrier-iq-t-mobile-sprint-rim-face-class-action-suits.html I am much happier now with Verizon.

Customer Rating: 1
by jennifer -- February 3rd 2012 -- tampa, FL

I have been with T-Mobile since they were voicestream. Even when I ventured out with different cell phone companies through the years I always missed T-Mobile and wanted to come back. They have always been great, best customer service ever. Until now. They customer service is terrible, they could care less if customers are being billed wrong, are having problems. No matter how many managers you ask to speak to. No one wants to help you. They prefer you to cancel the contract and charge you $400... They are certainly stupid. In two months of phone service they charge me $200 alone. They are going to lose out $2400 for my next year plus taxes . I will gladly pay a cancellation fee. I'm leaving T-Mobile and im not looking back.

Customer Rating: 1.8
by Elizabeth Croes -- January 23rd 2012 -- Cleveland, OH

T-Mobile you make me SICK..I have been a loyal T-Mobile customer for over 5 years. My husband got a new job and we needed to move and the area we are moving to have 0 T-Mobile service. So we called T-Mobile and were told my 4 different T-Mobile representatives that they would cancel our contract and wave the cancellation fee because they don't have service. So sfter being told my 4 different T-Mobile employees that since we are moving to an area that doesn't have service they would wave the cancellation fee you are now telling me that all 4 of those employees were wrong and there is nothing you can do about the $400 cancellation fee. When I was transferred and was able to talk to a manager I was told that if I have proof that I was told they would wave the fee then he would do it but since I only wrote down the information and didn't record it that they wouldn't wave the cancellation fee. It makes me SICK that your employees are 1. not trained and giving false information to customers or 2. they are lying and just saying what the customer wants to hear. Don't ever use T-Mobile!!!!!!!!!!

Customer Rating: 1.8
by TMobile -- January 21st 2012 -- Akron, OH

After 8 years of loyalty to T-Mobile I have canceled my mobile services - due to their failure to maintain adequate netwerk connectivity, mobile phone operations and competent problem resolution; resulting is countless wasted hours on the phone. Admittedly T-Mobile said they dropped the ball - they said they are going back to the T mobile I loved - They said: "If I leave I will pay fees to break my contract." Lets see. So they know they failed to deliver quality products and services, yet when I said I would no longer settle for poor products and services and expressed that I have lost faith in them and requested to part ways without a penalty being assessed - they refused - and whacked me with financial penalties for not trusting them any longer. Ohh, Is this what they mean by stick together?!!

Customer Rating: 1.3
by Greg D -- January 14th 2012 -- Salt Lake City, UT

From the first day I started my T-Mobile hotspot service, I had problems. I would only have service for about 5 minutes at a time, then I would have to reboot my device to receive service again. I called T-Mobile multiple times and each time I spoke to someone, they said they would have a tech call me within 72 hours. Guess how many times they called me back....once, and that was to tell me nothing was wrong. Every time I would call them back, they would say that they can find the issue and they would rush my ticket through so I would have the service I needed. After several months of this, they told me there was nothing they could do to help me, even though I live in a metro area and should have service. I then asked them to cancel my service and they slapped me with a $200 cancellation fee. T-Mobile, how can you possibly lead me on like you did and then wait until it was long past the contract's grace period to tell me you can do nothing and either pay me $200 once, or keep paying $50 a month for basically nothing? How is this fair? If you make the same foolish mistake that I did and sign up with T-Mobile, cancel your service at the first sign of an issue! They will keep dragging you along until you have to pay the $200 cancellation fee. Smells like a scam to me! All I can say to T-Mobile is....karma. When you have to close your doors due to unethical business practices, I will just sit back and smile and say "I told you so"!

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